Generally speaking, replacing a defect or defunct part in an appliance from the company takes a lot of time. I have experienced it myself in the past. When we installed the Sunrise Solar ETC Solar Water Heater last year, we had just started using it, we used it for a week, and then there was some issue with the adapter and gasket, and we had to face some technical problems with the solar water heater. I called the service section of Sunrise Solar company and registered a complaint.
